ExecuteNow are experts in facilitating Customer Satisfaction programs. We execute these projects with large, global companies as well as with smaller companies. The programs are both B2B and consumer focused.
We recommend Key Stakeholder Interviews (KSI) as a preliminary step. To ensure the project is capturing key metrics, conversations are conducted with various internal functions (quoting, order fulfillment, issue resolution, billing, customer communication, etc.). These discussions highlight the important metrics to measure in order to improve performance within each department.
Customer Satisfaction studies are analyzed assiduously to measure any shifts in customer perceptions. As invested partners in the process, ExecuteNow ensures the analyses reflect strategic company goals as well as department specific objectives.
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